Hi Sunny,
I am glad to hear that the gentleman helping you made your experience better! I am sorry to hear that your technician made you feel uncomfortable. Thank You for your feedback. We always strive to make your experience a great one. We will definately coach on clearer communication at the bar. You should have been told that your technician would be with another guest, and that someone would be right over to give you a complementary hand treatment.
I am also sorry to hear that you did not consider your service a good value. The sixty dollars for the price of the card includes four services, not just the one that you received on that day. I hope that helps a little. If i can ever help you in any way, please let me know.
Warm Regards,
Jack Maestas
jmaestascasaverde@gmail.com